Troubleshooting Tips

Check out the troubleshooting tips below, and click the blue buttons below for additional tips depending on the device you’re using. If these tips don’t solve the issue, please click the grey button to send us details about the issue you’re experiencing, and we’ll try to help. Thank you!
Please note: if you are having trouble with a livestream that's airing right now, we probably won't be able to troubleshoot it before the stream concludes. We'd be happy to reschedule you for a later livestream, if one is available, or work with you to make sure you and your students can access a recording of the program.

  • Network/Filtering issues
    • If your device is connected to your school network...
      • Try accessing the page from another device connected to the network.
        • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.
      • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.
  • Antivirus software
    • If you have an antivirus program on your computer, you can try temporarily disabling it to see if that has any effect on whether the page content shows up.
  • Ad blocking software
    • Ad blocking software can sometimes interfere with a web page's functionality. Try disabling the blocking software, or adding these sites to the software's whitelist:
      • ntcplayworks.com
      • boxcast.com
      • ntc.secure.force.com
      • formstack.io
  • Phones
    • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.
  • Remote Learning Workarounds

  • Phones
    • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.
  • School-issued Tablets
    • In-school Network
      • If student tablets are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:
        • ntcplayworks.com
        • boxcast.com
        • ntc.secure.force.com
        • formstack.io
    • Content & Device Restrictions
      • If your school has set up restrictions on school-issued tablets, your IT department may need to update those policies to allow our livestream content. In a pinch, you can present the video to your students via Zoom.
  • Device updates:
  • Javascript
  • Network/Filtering issues
    • If your device is connected to your school network...
      • Try accessing the page from another device connected to the network.
        • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.
      • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.
Fill out the troubleshooting form